Returns & Exchanges

Gwendols proudly stands behind the quality of all our products!

If you have any quality issues with your purchase from our site, please email us at with your order number in the subject line.

If there is a product defect, Gwendols products can be returned for a refund (to the original payment method) for up to 30 days from purchase date. You must contact us IMMEDIATELY with any issue to resolve. Returns are not processed until the product has been received at our warehouse and inspected. Email notification is sent when returns are received and processed.

We cannot offer refunds on items that are bought in the wrong size so please be sure to measure correctly before ordering.
We are happy to help make suggestions on sizing if you need it! You can email us at with questions.  

Please ensure you measure correctly before you order by using our sizing chart on our website. Our sizing is unique.  

We do have a BST Facebook page you're welcome to join to sell any Gwendols shoes you're ready to let go of!

We do not accept any returns on custom orders or RTS/ SALE items.  Please be sure to double check your orders before processing!